It started with one prescription refill. Then the cardiologist's portal password. Then the EOB she didn't open. Now the long-term care insurer wants a form notarized, the estate attorney sent a draft, and you can't remember which sibling has the password to her Gmail.
You forward a discharge summary to the group chat as a screenshot because Mom sent it to the wrong sibling.
An EOB arrives, nobody disputes it in time, and the bill goes to collections.
The neurologist switches her medication and only one of you knows. The pharmacy fills the old prescription anyway.
The long-term care policy lapses because the renewal notice went to her old AOL address she stopped checking.
You're not failing at caregiving. The tools just weren't built for this. Group texts, shared Google Docs, taking turns reading Mom's email — they all break the moment her care touches more than three providers. And every aging parent's care touches twenty.
A private email address dedicated to your parent's care. Every doctor, pharmacy, insurer, attorney, advisor, and care agency sends to the same place — and the whole family sees what arrives, in real time. Nothing for Mom to learn. Nothing for her to install. Built specifically for adult children of aging parents.
Free to start · Private by default · HIPAA-aware design
Tech support for the people you love.
Their tech. Your peace of mind.
You sign up. Your parent gets a private inbox address. You hand it to her doctors. That's it — the rest happens by email, which everyone already knows how to use.
Create a free account and add the loved one you're caring for. We instantly generate
a private inbox address just for them, like helen-smith-AB12@lovedone.app.
Print the wallet card. Update her chart. Email her cardiologist's office. Every intake form already has an "alternate contact email" field — that's the one.
When a message arrives, every sibling you've invited sees it. Discuss it in-app, mark who's handling it, never lose a discharge summary again.
Loved One is the inbox. It's also the shared system underneath — so when a discharge summary arrives, the right family member knows it's their turn to read it.
Doctors, pharmacies, insurers, attorneys, home-care agencies — all send to the same place. No more "did the discharge papers come to you or to me?"
Invite siblings, your dad, your aunt — anyone helping with Mom's care. Everyone sees the same messages with read indicators so you know who's seen what.
Message contents never leave the app. Family members get a "you have a new message" notification with a sign-in link — never the contents — so sensitive health info doesn't sit in personal Gmail.
Two opt-in modes. Add the address as a second email and providers CC both — Mom keeps her own inbox. Or make it her primary, and we auto-forward to her Gmail. Her experience doesn't change either way.
Every message about Mom's care is searchable and dated. The day you need to remember when her ACE inhibitor changed — it's right there.
Ask "what's changed about Mom's meds this month?" Get a summary across every provider email, in one answer. The assistant only reads what you choose to share.
Caring for an older parent means coordinating across more institutions than most adults have ever dealt with in their own lives. Every category below sends email. Most of it is time-sensitive. None of it should live in one sibling's personal Gmail.
Every one of these sends correspondence by email — and every one of these has an "alternate contact" field on their forms. Loved One is what you put in that field.
The last decade of "family apps" — Cozi, Yohana, Life360, FamilyWall — were built around the same person: a parent managing children. Aging-parent care is the inverse problem, and almost nothing about the kid-coordination playbook transfers.
Yes — because you're not asking them to do anything new. Every patient intake form already has an "alternate contact email" field. You're just filling it with a useful value.
HIPAA's personal-representative rule lets a designated family member specify a confidential communication address that providers must use. You're not asking for cooperation — you're exercising a right your parent already has.
No. She can keep her own inbox exactly as it is. The Loved One address is just a second contact for providers — or, if she prefers, the primary one with automatic forwarding to her personal Gmail.
Only people you invite. You can assign roles — owner, coordinator, viewer — so a more distant relative can be in the loop without having edit access.
They live inside the Loved One app behind a sign-in. Notifications sent to personal email never contain the original message — only "you have a new message" with a link. Sensitive health information never sits in personal Gmail.
Yes. Addresses are designed to be permanent because providers may keep them for years, but you can rotate to a new one from settings. The old address forwards for 90 days before it stops.
Free to start. Takes about ten minutes. The hardest part is deciding which sibling to invite first.
Loved One is built on Sandwich, the AI-native care layer for families and agencies. For developer docs, the MCP server, agency tools, and the Sandwich Pipe webhook spec, visit joinsandwich.com.