Every email about your parent's health — doctors, pharmacies, insurance, attorneys — lands in one private address. The whole family sees what arrives, in real time. No more screenshots in the group chat at 11pm.
Free to start · Private by default · HIPAA-aware design
You sign up. Your parent gets a private inbox address. You hand it to her doctors. That's it — the rest happens by email, which everyone already knows how to use.
Create a free account and add the loved one you're caring for. We instantly generate
a private inbox address just for them, like helen-MKR47@lovedone.app.
Print the wallet card. Update her chart. Email her cardiologist's office. Every intake form already has an "alternate contact email" field — that's the one.
When a message arrives, every sibling you've invited sees it. Discuss it in-app, mark who's handling it, never lose a discharge summary again.
Loved One is the inbox. It's also the shared system underneath — so when a discharge summary arrives, the right family member knows it's their turn to read it.
Doctors, pharmacies, insurers, attorneys, home-care agencies — all send to the same place. No more "did the discharge papers come to you or to me?"
Invite siblings, your dad, your aunt — anyone helping with Mom's care. Everyone sees the same messages with read indicators so you know who's seen what.
Message contents never leave the app. Family members get a "you have a new message" notification with a sign-in link — never the contents — so sensitive health info doesn't sit in personal Gmail.
Two opt-in modes. Add the address as a second email and providers CC both — Mom keeps her own inbox. Or make it her primary, and we auto-forward to her Gmail. Her experience doesn't change either way.
Every message about Mom's care is searchable and dated. The day you need to remember when her ACE inhibitor changed — it's right there.
Ask "what's changed about Mom's meds this month?" Get a summary across every provider email, in one answer. The assistant only reads what you choose to share.
Yes — because you're not asking them to do anything new. Every patient intake form already has an "alternate contact email" field. You're just filling it with a useful value.
HIPAA's personal-representative rule lets a designated family member specify a confidential communication address that providers must use. You're not asking for cooperation — you're exercising a right your parent already has.
No. She can keep her own inbox exactly as it is. The Loved One address is just a second contact for providers — or, if she prefers, the primary one with automatic forwarding to her personal Gmail.
Only people you invite. You can assign roles — owner, coordinator, viewer — so a more distant relative can be in the loop without having edit access.
They live inside the Loved One app behind a sign-in. Notifications sent to personal email never contain the original message — only "you have a new message" with a link. Sensitive health information never sits in personal Gmail.
Yes. Addresses are designed to be permanent because providers may keep them for years, but you can rotate to a new one from settings. The old address forwards for 90 days before it stops.
Free to start. Takes about ten minutes. The hardest part is deciding which sibling to invite first.
Loved One is built on Sandwich, the AI-native care layer for families and agencies. For developer docs, the MCP server, agency tools, and the Sandwich Pipe webhook spec, visit joinsandwich.com.